Shipping Policy

Last updated: May 2026

Thank you for shopping with Orchid & Grain. We are committed to delivering your order safely and on time. Please read our shipping policy carefully.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Domestic Shipping (China)

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

International Shipping

We ship worldwide. International delivery times vary by destination:

Asia Pacific: 7–14 business days
North America & Europe: 10–20 business days
Other regions: 14–30 business days

Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order weight. Free shipping may be available for orders above a certain value — please check our current promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately. We will work with the carrier to resolve the issue and arrange a free replacement if necessary.